2. What features are included in each system?One of the biggest things to consider when asking this question is what specific features does your specific property need? Many spend a lot of money to get the biggest and the best PMS only to discover that many of the features included are unnecessary and they wasted money on something they really did not need. On the flip side, many cheap out and get a very basic PMS and then realize that it does not have many of the features that their property requires. Look carefully at your business and determine what is truly important and then choose a Property Management system that will provide that.
3. Is this PMS affordable and cost-effective for my property?Obviously this is going to be a major question for a lot of hotel managers. Small properties will have much different needs than a large resort, and less money to spend on grand Property Management systems. Finding one that is initially affordable for your property, but will also be cost-effective in the long run is a careful balance that must be considered.
4. Does this PMS provide excellent data security and have reliable customer support?Security is one of the biggest issues when looking for a new system. Obviously you want to keep your sensitive information secure, but even more than that, no matter what system you choose, you want to ensure that when you inevitably come up against a problem, there will be excellent customer service and support that will help you solve the issue quickly and easily.
5. What are the PMS’s operational demands and restrictions?Some property management systems will have different requirements and limitations, and not all PMS’s will work with your current computer set up, particularly desktop systems. Cloud-based systems, while not necessarily needing a hefty-sized hard drive with all the bells and whistles of a fancy computer, it does require a reliable internet connection and a certain amount of bandwidth. Each type of system is different, and knowing what you already have in your current system may help you decide what you will need in a new one.
Obviously this list is not the be-all-end-all of lists when thinking about a new property management system for your hotel or resort. It is only a guide to get you thinking about what is required for your own property. Each property is different…different needs, different wants, different budgets, and different requirements. Finding a property management system that will work for you and your specific hotel will take research and careful planning, but then you will find a system that is exactly what you need!