Being a food service manager is often hectic. Between resolving employee conflicts, mingling with guests and managing the cash flow of the restaurant, managers need to be able to handle the stress of the unexpected. Not to mention, the chaos can regularly last throughout the day, which, according to the Bureau of Labor, food service managers will often operate over 12 to 15 hours a day.
Passion may be the most important, yet tricky of all the desired characteristics in a restaurant manager. Without the passion to develop team leaders, create a quality product and please guests day in and day out, a food service leader simply will not survive the work environment. This characteristic is tricky because often a resume or even the candidate themselves can seem to be a perfect fit – adequate experience, proven team involvement, positive social skills – but without the long term passion, you may be looking for a replacement sooner than expected.
After spending years in the food service industry, Irestaurant-1477504 can tell you the ability to multi-task will not only be the deciding factor in is a manager will thrive or fail, but a leader without the ability to multi-task can sink any entire team. Whether it’s grabbing an apron and backing up your chefs, or greeting guests as they enter the eatery, a strong leader must have the intuition to know where they are needed most.
Although this one may sound like a no-brainer, and maybe even a little less necessary than the other needed skills, I assure you, the ability to communicate with everyone from the company CEO to the high school aged hostess is essential. Customer relationships are paramount, and it is vital that your manager can see each restaurant guest as more than a one-time patron. Repeat business is key to a restaurant’s success, and because the best referral is a happy customer, your manager needs to know how to make each guest have an unforgettable experience.
Ability to Motivate
John C. Maxwell summed it up perfectly when he said, “Leadership is influence.” It is paramount that your manager has the ability to motivate their team. For a restaurant to run well, each team member must work at their best levels, and the manager is the one to make that happen. From leading by example and recognizing employees for a job well done, your manager can create an approachable, yet influential aura. An added benefit to having a motivational leader within your eatery is that turnover is nearly always lower than the industry standard.
Certainly this is not an all-inclusive list of characteristics of great restaurant managers, but when your leaders demonstrate these skills on a daily basis, you’ll not only see a profitable business, but you’ll also have happier, more driven employees.