Showing up is half the battle, and restaurant managers always show up. Sick or tired, great managers always make it into work. The punctuality and scheduling standard for the entire team begins with management.
Showing up is only half of the battle, the other half is executing at a high level on a consistent basis. Top performing managers are always highly motivated. Hospitality is in their blood and they want to win. Restaurant management truly is a labor of love. You must genuinely love this business to excel at it.
It’s called "managing" for a reason. You’re not always going to have the greatest staff or the best tools at your immediate disposal. You do the best you can with what you have. Problem-solving is a key job function of the RM position. Sometimes, (especially when you’re busy) that requires getting very creative.
You can teach someone a job but you can’t teach them to care. When a manager cares about their quality of works it’s reflected in their actions. Those actions will have a direct impact on employee morale, service, and sales. Showing up to work with a great attitude is a key characteristic of all great employees, not just managers.
This goes without saying--managing a restaurant can be long, hard, labor-intensive work. There’s no room for laziness in this business. The “If you’ve got time to lean, you’ve got time to clean!” mantra will forever hold true. There’s always something that you can do. A RM’s job is never done.
6. A Leader
“Leadership” means a lot of things to a lot of people. Regardless of the interpretation, the restaurant manager is responsible for the entire team. They are the leader in the restaurant. Managers sets the standard for the team, and the good ones set it high. In an environment as hands-on and guest-focused as a restaurant, leading by example usually works best.
“Run it like you own it.” Accountability is a top to bottom endeavor. Every team member must be held accountable for their actions. Especially managers. Great managers aren’t perfect, but when they’re wrong they admit it, learn from it, and move on.
Effective managers are smart. They’re aware of everything going on in their restaurant and they know what needs to be done to keep the team headed in the right direction. Management is chess not checkers.
9. A Communicator
Effective communication is absolutely essential for a well-run restaurant. Great managers explain the “why” not just the “what.” Management should be as transparent, clear, and honest with their staff as possible.
Over-the-top service will keep guests coming back year after year. Great restaurant managers know the importance of taking care of the customer. The patrons you serve must be the number one priority of the entire team. Without them, there is no restaurant.